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Compliments, Comments and Complaints

Our feedback scheme provides an opportunity for you to tell us what we do well, make suggestions for improvements and, if dissatisfied with a service, to make a complaint. All feedback received is reviewed and themes are scrutinised to identify where improvements are needed, and good practice is highlighted and shared across our organisation.

There are various ways you can give us feedback which are detailed below.

Compliments

If you have experienced a good service from SEWCJC, had a good experience at one of our events, or want to praise one of our staff for doing a good job you can use this feedback form to let us know.

Comments

Your comments about any aspect of our activities, good or bad, help us to understand what is important to you, what we are doing well and where there are areas we might improve.

You can make a comment or compliment in the following ways:

  • Request a copy of our feedback form from the member of staff you are already in contact with
  • Complete our online form
  • Write to us at: Cardiff Capital Region, Feedback, Sbarc|Spark, Maindy Road, Cardiff, CF24 4HQ

Whilst we encourage both compliments and comments, it is not possible to respond to each one that we receive.

Complaints

We acknowledge that despite our best efforts sometimes things go wrong and, when this happens, we want to put things right.

Our Complaints Policy explains what to do if you have a complaint or concern about our organisation or activities. You can complete our online form should you wish to make a complaint.

If you wish to make a complaint about the conduct or behaviour of a local councillor, you should contact the Public Services Ombudsman for Wales:

  • By phone: 0300 790 0203
  • By email: ask@ombudsman.wales
  • In writing: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ

You can also contact our Monitoring Officer either in writing or by email to MonitoringOfficer@cardiffcapitalregion.gov.uk.

Welsh Language Complaints

The Welsh Language (Wales) Measure 2011 established a legal framework to impose duties on certain organisations to comply with standards in relation to the Welsh language. The Welsh Language Standards issued to the South East Wales Corporate Joint Committee are listed in our Compliance Notice issued under Section 44 of the Welsh Language (Wales) Measure 2011.

Complaints or Concerns regarding the Welsh Language will follow the timeframes and steps highlighted in our Complaints Policy.

If you feel that the complaint has not been resolved satisfactorily or that someone is interfering with your freedom to use Welsh, you may complain directly to the Welsh Language Commissioner. You can contact the Welsh Language Commissioner by:     

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